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Temporary, Part Time Information Center Operator/Dispatcher

Hope College invites immediate applications for this temporary, part-time position with the Information Center/Campus Safety office. The Operator/Dispatcher will work on an on-call basis to cover shifts for full time operator/dispatchers and provide supplement staff during the essential times of the year. The office is open 365 days a year, 24 hours/day so hours in this position will vary and may include days, nights, holidays and weekends. Hope College is a Christian, co-educational, undergraduate, residential, multicultural, liberal arts college of 3,200 students, affiliated with the Reformed Church in America, located in Holland, MI.

Job Description:

Responsibilities include, but are not limited to:

  • Be the first contact for the College and Campus Safety department
  • Receive and dispatch 911 calls
  • Communicate effectively with Ottawa County Central Dispatch
  • Retain an overall understanding of the Pegasys (card access) and Metasys (mechanical monitoring) systems
  • Respond to computer monitored security and fire alarms
  • Dispatch Campus Safety Officers via radio system for emergency situations, escorts, lockouts and a variety of assistance calls
  • Develop an understanding of specific Information Center processes and procedures (parking enforcement, parking permits, card access system, training scheduling)
  • Assist campus community and constituents with a variety of questions and concerns
  • Assist in training of student employees
  • Manage the Campus Safety email account for work orders and key requests
  • Have a knowledge of the Events Management Systems (EMS) software used for room, vehicle, and other campus reservations


  • High school diploma minimum with prior office experience required
  • Ability to read and interpret documents such as safety rules, employee handbooks, and procedure manuals
  • Ability to write routine reports and correspondence
  • Computer proficiency including database, spreadsheet, and word processing programs
  • Ability to speak effectively with customers, students, and employees
  • Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists

Application Process:

Candidates should submit an application, cover letter, and professional resume via email to:
Subject: Temp Operator

or mailed to:

Hope College Human Resources
100 East 8th St., Suite 210
Holland, MI 49423

Hope College places a high priority on sustaining a supportive environment that recognizes the importance of having a diverse faculty and staff in order to best prepare our students for successful careers in our multi-cultural nation and global community. Applications from persons with diverse backgrounds and cultures, including women and persons of color are, therefore, welcomed. Hope College complies with federal and state requirements for nondiscrimination in employment.