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Transcript Request Information
Transcript Formats Available:
Official paper transcripts are printed on security paper and
can be requested by fax, by mail or in person. Your
written signature is required each time you order a transcript. Please complete the transcript request
form posted on our website. Forms
are also available in the Registrar's Office located in DeWitt.
Beginning March 1, 2013: Official electronic transcripts are available (ONLY for attendees SINCE August 1984). We have partnered with SCRIP-SAFEŽ International
to offer official electronic transcript delivery service.
ˇ Unofficial transcripts (ONLY for attendees SINCE August 1984) can be viewed and printed by logging into KnowHope Plus. If you do not know your KnowHope Plus ID number and/or PIN, it must be requested in writing with your written signature. Call (616) 395-7760 for details.
Processing Details and Typical Turnaround Time:
ˇ Transcripts are available from the Registrar's Office in two forms: Official and Unofficial.
ˇ Each time you request an official transcript, your written signature is required.
ˇ Transcripts will not be released if you have a financial obligation with the college.
ˇ A valid photo ID is required to pick up your transcripts.
ˇ Allow two business days for processing your request. Turnaround times may increase during registration week, over holidays and at the end of each semester.
ˇ Campus is shut down for the week between Christmas and New Year's.
ˇ Hope College DOES NOT guarantee delivery time, so please allow ample time for your needs.
ˇ You may elect to have your paper transcript request held until semester grades have been recorded or your degree posted. This service is not available for electronic transcripts.
ˇ Notary services for transcripts can usually be provided upon request.
ˇ Contact Gloria Shay (email@example.com) to obtain a replacement diploma.
ˇ For more information about notary, apostille and true-copy authentication documents, please refer to the Michigan Secretary of State (www.michigan.gov/sos): Notary Services, Apostille Certificates and Authentication Certificates.
Frequently Asked Questions about Transcripts14. How can I expedite my request? The deadline is approaching?
Frequently Asked Questions about Transcripts
Official transcripts are for colleges or universities, job applications, scholarships, etc. Official transcripts should be sent directly to the receiving institution and must be requested in writing. Official electronic transcripts must be requested through the online ordering system, Transcripts on Demand. Unofficial transcripts are for students who wish to see which classes they've taken, their grade point average (GPA), how many credits have been earned, and specific grades in courses they've attempted, etc. Our best advice is to review your unofficial transcript on KnowHope Plus before placing an order.
Students are responsible for ensuring their student account is up to date before submitting an official transcript request. Check the status of your account and make your payment online. If further assistance is needed, contact the Business Services office at (616) 395-7810 or e-mail firstname.lastname@example.org.
transcript requests will be cancelled if you have a financial hold
Yes and no.
Yes, you may order what you need. We recommend 10 or fewer per official paper request. Be sure to indicate the number of copies needed on the transcript request form.
Yes, you may order as many as you need. Be sure to have the recipient name and e-mail address available before submitting your order through Transcripts on Demand.
Yes. Each official paper transcript is individually sealed, stamped with the Registrar's signature and packaged in a separate envelope. The envelope must remain unopened for the transcript to be considered official. Students (who attended since August 1984) may order official electronic transcripts with the "Issued to Student" watermark through Transcripts on Demand.
We can include the special form or attachment with your transcript. It must be included with your transcript request form and submitted at the same time. Attachments can also be uploaded within Transcripts on Demand to be included with your official electronic transcript.
No. Your request must be in writing with your hand-written signature.
No. Because of confidentiality, we do not fax transcripts.
No. Faxed transcripts are considered unofficial.
No. E-mail is not secure, so we will not attach your transcript to an e-mail message. Electronic transcripts are ordered through Transcripts on Demand. The transcript recipient will receive an e-mail with instructions on how to obtain the transcript. They will log into a secure website to download your official transcript.
Yes. The transcript must be in a sealed envelope with the college/university stamp or seal indicating that it's official. We recommend that transcripts be mailed directly to the Registrar's Office.
There are many things that get factored into this question. Generally,
allow two business days to process your request. However,
all transcript requests are reviewed by the Business Services office. If you have a financial hold, it must be resolved
before your transcript will be released. Hope
College DOES NOT guarantee delivery time, so please allow ample time
for your needs. Additional time
is necessary for United States Postal Service delivery. The receiving institution also needs time to
route and process your transcript once it's received.
There are a few ways to expedite your request. One, priority
or overnight delivery is available, for a fee, through the USPS.
Be sure to specify their legal name on your transcript request form. We will not release your transcript without your written consent. Check "Yes" for the Pick up "Issued to Student" copy on the transcript request form. Write the authorized recipient's name in the "Mail To" section. They will be required to show a valid photo ID (driver's license) to pick up your transcripts.
In addition to the courses you've attempted at
As soon as you're registered for the next semester/term, the course(s) will be printed on your transcript with the course title and show the grade as "In Progress".
No. Majors and minors are only included on your transcript after your degree is granted.
The R* column is for a repeat course. Courses with the same number will have "I" for both the lecture and the lab/drill. The "I" indicates that the course will be included in your GPA. Courses with an "E" have been excluded from your GPA. If you repeat a course, the second attempt (most recent) will be included in your GPA.
Final grades are due at 4:00PM ET on the Wednesday after semester exam week. After grade processing, which usually takes one to three business days, we check the requirements for students who have applied to graduate. Degrees are posted to the transcripts whose degree evaluation requirements are met. We continue to graduate others as tardy grades are received, paperwork for substitutions are completed, etc. Priority is given to those who have submitted transcript requests marked waiting for the posting of degree. For more information, read the graduation section on our website.
○ Minimum requirements for graduation: Overall minimum 2.00 GPA, 126 earned semester credits, completion of all general education requirements, completion of at least one major with a minimum 2.00 GPA. Some majors have more rigorous requirements; please consult the college catalog or the department.
○ You may not have any No Report (NR) or Incomplete (I) grades on your transcript.
○ December graduates are complete with their fall semester courses; May graduates are complete with their spring semester courses; July graduates finish with coursework in May Term, June Term or July Term.
You will receive a daily notification from SCRIP-SAFEŽ until the transcript has been viewed or has expired. You may also receive other notifications if any other action is pending (for example, if you have not uploaded your signed consent form request, you will receive an alert until you upload the document). Read the notifications sent to see what action is required.
Electronic transcript payment or refund inquiries should be directed to SCRIP-SAFEŽ. In addition to your name, they may ask for your account number, order number and order date. Have your receipt available for reference, then call SCRIP-SAFEŽ International toll free at 1-877-334-4062, Monday - Friday, 8:30am - 7:00pm (Eastern Time).
No. If you print an
electronic transcript it becomes unofficial. Electronic
transcripts are official in their original electronic format only (PDF). Save
the electronic transcript in a secure manner. When
you request a paper copy of your official transcript, it is printed
on watermarked security paper, contains the Registrar's signature and
the school seal.
If you send your transcripts electronically to yourself, you
will receive two emails from SCRIP-SAFEŽ. One email simply confirms
your order and states that your transcript has been transmitted. A
second email will state you have been sent an official academic transcript
and contain a link for you to click on to download your transcript.
The link is located below the section that states, "To obtain this
transcript, select the following link and complete the required registration".
Click the link to download your transcript. ONCE CLICKED, THIS LINK WILL ONLY BE ACTIVE FOR 24 HOURS. BE SURE TO SAVE THE TRANSCRIPT IN A CONFIDENTIAL MANNER WITHIN 24 HOURS OF CLICKING THE LINK. IF LEFT UNCLICKED, THE LINK BECOMES INACTIVE AFTER 14 DAYS.
Once the link is clicked, you will receive a pop-up screen that asks for the Organization, Name, and Password.
○ Type "Self" in the Organization field.
○ Type your name in the Name field.
○ Create your own password in the Password field. Passwords must be at least 8 characters long and contain at least one number and at least one special character.
○ Enter your password again in the next field provided.
○ Click "Continue".
○ Select your purpose for downloading the transcript. If your reason is not an option, select "Other".
○ Click "Continue".
○ Choose to "Download & Save" your transcript. Make sure to save your transcript in PDF format.
○ A pop-up window will appear stating that you cannot make any changes to the document.
○ Click "Okay" and save the transcript.
Sometimes SCRIP-SAFE'sŽ second email (that contains the link for your transcript) gets jumbled in your spam/junk folder. Check your spam/junk mail thoroughly because the email can be inserted in the middle of your folder. Once in your spam/junk folder, you can click "CTRL" and "F" to generate a search window. Type in "scrip-safe" in the field on the pop-up window and hit "Enter". This will take you to where the second email is located.
○ For general questions and transcript request status, contact the Office of the Registrar by e-mailing email@example.com or by calling 616-395-7760.
○ If your question is about the electronic ordering service, login difficulties, payment or refund inquiries, or email message notifications contact SCRIP-SAFEŽ International toll free at 1-877-334-4062, Monday - Friday, 8:30am - 7:00pm (Eastern Time). You may also send an email inquiry to firstname.lastname@example.org
○ Transcript on Demand FAQs are available online from Scrip-Safe: http://www.scrip-safe.com/products/transcripts-on-demand/frequently-asked-questions.aspx