from the Director
Bob Van Heukelom, Director of Dining Services
We at Hope College Dining Services strive daily
to provide the best possible experience for our students, guests
and alumni. Our staff is continually seeking new products, methods,
tools and training which allows us to offer a residential dining,
retail and catering program like no other. You will be treated
with respect and integrity. We will listen to your needs and find
ways to meet them. To that end, we will do our very best to remain
exceptional in our field and integrated with all of the other departments
following are examples of how we do this:
Each month we visit a different residence hall
to ask questions about how we can improve our program.
As an incentive for student participation, we bring along
Pepsi products to give away.
Students can e-mail
questions and concerns
to any manager and expect a response and appropriate solution
Students and guests can fill out a comment
card anytime, online and the appropriate manager will write
a response and reply and post if needed.
Many improvements to our program have come
from student comments and requests. Our vegetarian student
advisory board has made recipe recommendations, tested them
and integrated them into production. Our vegetarian program
has vastly improved since students have been involved.
Our Food Production
Manager and Executive Chef are both well versed in many of the increasing
We work closely with students who have special
dietary needs to provide them with what they need. Most of these students
know our staff on a first name basis because we work with them
on a daily basis and they become a part of our family.
We know that as a student advances in their
college experience, life gets busy. We offer many flexible
opportunities to help them receive a good value for their meal
plan. This may take the form of preparing a customized sack
meal to take with them to a job or internship, or it may be
allowing them to use their meal plan in the retail operation
at night. There are programs in place to accommodate these
students yet each case is handled separately.
• In addition to offering a wide variety of food on any given day, we also
accommodate personal requests at several of our display cooking stations
and at our Decker’s Deli!
We purchase high quality ingredients for our
recipes. We use low fat and low sodium ingredients where
practical. If we do use oil in the cooking process, we
use olive oil or
Zero Trans fat soy based cooking oil.
Our staff participates in many professional
development training opportunities such as the national
Serve Safe sanitation certification, trend seminars, leadership
and new product testing.
In addition to residential dining, we have a dynamic
retail program. The Kletz snack shop is a favorite of students,
faculty and staff. Many students who commute to campus during the
day and also those residential students who are looking for a late
night snack love to come to the Kletz. If it happens to be an evening
or a Saturday when an athletic event is taking place on campus,
we offer a great concession option there as well.
When people in the greater Holland community speak
of Hope College Dining Services, it is probably because we have
catered an event for them. In addition to offering all of the college
support that you would expect from us, we do a significant amount
of catering in the community. I would encourage you to check out
the many services we offer on our catering web site.
If you have any specific questions, I invite you
to e-mail me at firstname.lastname@example.org or call our office at 616-395-7930.
We would be happy to assist you in any way. Hope College is an
exceptional place to receive a high quality education, participate
in co-curricular activities, strengthen your faith and live in
community with your classmates and friends.
Pay us a visit, we would be happy to show you around.
Bob Van Heukelom
Director of Dining Services