Letter from the Director
Bob Van Heukelom, Director of Dining Services
We at Hope College Dining Services strive daily to
provide the best possible experience for our students, guests and
alumni. Our staff is continually seeking new products, methods, tools
and training which allows us to offer a residential dining, retail
and catering program like no other. You will be treated with respect
and integrity. We will listen to your needs and find ways to meet
them. To that end, we will do our very best to remain exceptional
in our field and integrated with all of the other departments on
The following are examples of how we do this:
Each month we visit a different residence hall to ask questions
about how we can improve our program. As an incentive
for student participation, we bring along pizza and Pepsi products to give away.
can e-mail questions and concerns to any manager and expect a
response and appropriate solution if needed.
Students and guests can fill out
a comment card anytime, online and the
appropriate manager will write a response and reply and post if needed.
Many improvements to our program have come from
student comments and requests. Our vegetarian student advisory
board has made recipe recommendations, tested them and integrated them
into production. Our vegetarian program has vastly improved since
students have been involved.
Our Food Production Manager and Executive
Chef are both well versed in many of the increasing food allergies.
We work closely with students who have special dietary needs to provide them
they need. Most of these students know our staff on a first name
we work with them on a daily basis
and they become a part of our family.
We know that as a student
advances in their college experience, life gets busy. We offer
many flexible opportunities
to help them receive a good value for their meal plan. This may take
the form of preparing
a customized sack meal to take with
them to a job
or internship, or it may be allowing them to use their meal plan
in the retail operation
at night. There are programs in place
to accommodate these students yet each case is handled separately.
In addition to offering a wide variety of food on any given
day, we also accommodate personal requests at several of our
stations and at our Decker’s
We purchase high quality ingredients
for our recipes. We use low fat
and low sodium ingredients where
practical. If we do use oil in the cooking process, we use olive oil or Zero
fat soy based
Our staff participates
in many professional development training opportunities such
as the national
Serve Safe sanitation certification, trend seminars, leadership classes and
In addition to residential dining, we have a dynamic retail program.
The Kletz snack shop is a favorite of students, faculty and staff.
Many students who commute to campus during the day and also those
residential students who are looking for a late night snack love
to come to the Kletz. If it happens to be an evening or a Saturday
when an athletic event is taking place on campus, we offer a
great concession option there as well.
When people in the greater Holland community speak of Hope College
Dining Services, it is probably because we have catered an event
for them. In addition to offering all of the college support
that you would expect from us, we do a significant amount of
in the community. I would encourage you to check out the many
services we offer on our catering web site.
If you have any specific questions, I invite you to e-mail me
at firstname.lastname@example.org or call our office at 616-395-7930. We
be happy to assist you in any way. Hope College is an exceptional
place to receive a high quality education, participate in co-curricular
activities, strengthen your faith and live in community with
your classmates and friends.
Pay us a visit, we would be happy
Bob Van Heukelom
Director of Dining Services