Online Chat Policy

The Van Wylen Library collects certain information during each Ask a Librarian chat session.

We use library h3lp software for chat sessions, which collects the complete conversation between you and a librarian as well as any documentation sent to you during the transaction. Your IP address, name and email may also be recorded depending on the chat method you have selected.

We save a copy of each complete transaction to assist with follow-up inquiries and to collect chat usage statistics.

If you wish to have your chat record deleted, please email your request along with the date and time of your chat to