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    How to use H.E.R.O.

    Hope's Easy Registration On-line

    This web page is a guide for Hope College students registering on-line.

    You may either scroll through this guide or click on any of the following links to see more information on these registration subjects:

    IMPORTANT NOTE: When navigating the registration screens, DO NOT use the Back or Forward buttons on your browser. Use the option links at the top and bottom of each page, or use the menu in the blue bar across the top of the page.

    Guide to Registration

    Who can register on-line?

             For Spring classes, current Hope students (EXCEPT first year students) with 20 or more earned credits and all students studying on an off-campus program may register on-line. Specific times will be assigned and posted at your KnowHopePlus account. You can read more about registering for spring semester classes here.

            For May, June, and July Term classes--both on-campus and off-campus--ALL current Hope students may register on-line. Specific times are NOT assigned for this registration. You can read more about registering for May, June and July classes here.

             For Fall Semester classes, current Hope students with 24 or more earned credits and all students studying on an off-campus program may register on-line. Specific times will be assigned and posted at your KnowHopePlus account. You can read more about registering for fall semeste classes here.

    What computer do I use?

             You may use any PC or MAC, on- or off-campus. We suggest that you use Internet Explorer, 4.0 or above.

    What must I do before I register?

            To register on-line, eligible students MUST meet with their advisor to plan a schedule and get a regsitration PIN (needed to register for fall and spring semester classes).

            Students studying on off-campusprograms will NOT need a registration PIN to register for fall and spring semester classes.

            While meeting with their advisor is not required before students register for May, June, and July Term classes, students are encouraged to consult with their advisor before they register..

             Students studying on off-campus programs will NOT need a Registration PIN to register for Spring classes.

    When can I register?

         Register for spring and fall semester classes at your assigned time.

         Currently enrolled students will receive an e-mail about when they may register for May, June and July Term classes.

    What do I need when I register on-line?

    1. Your ID number & PIN

    2.      If you are registering for fall or spring semester classes, your registration PIN (received from your advisor). If you are currently studying on an off-campus program or you are registering for May, June, or July Terms, you do NOT need a registration PIN.

    3. Your proposed schedule

    4. Alternate course choices

    5. The CRNs (Class Reference Numbers) of all the courses you wish to register for; CRNs of each class are listed in the Class Schedule.

    Helpful Hint: Having all your CRNs written down ahead of time will make registering easier and faster!

    Helpful Hint: Having alternate choices prepared ahead of time will also make registration easier and faster!

    Where do I go if I forgot my PIN?

             If you have lost your PIN and you've logged into your KnowHopePlus account before, click on the "Forgot PIN?" button. You'll be prompted with the question you set when you first logged in. If you answer your security question correctly, you'll be able to reset your own PIN.

             If you're not able to do this or have lost your PIN or Registration PIN, you should come to the Registrar's Office with your ID.

    How do I get to the registration screen?

    Follow these steps:

    1) Go to KnowHopePlus from your browser (Internet Explorer is recommended)

    2) Enter Secure Area, then

    3) Enter your ID number and PIN.

    4) Registrar, Financial Aid, and Student Accounts then

    5) Registration, then

    6) Register for Classes and Add/Drop Classes

    7) The system will ask you to submit a term; choose the correct term from the pull-down menu

    8) If you are registering for fall or spring semester classes, the system will ask for your registration PIN (available from your advisor). If you are currently studying on an off-campus program or are registering for May, June or July Terms, you do not need a registration PIN.

    9) In the Register for Classes and Add/Drop Classes screen you may enter the CRNs in the Register and Add Class table.

    Helpful Hint: There may be courses that you cannot enroll in. When this happens, a Registration Errors table will be created in the middle of your Register and Add/Drop Classes screen. The errors will go away as soon as you complete another function.

    Remember: You will lose the error table when you perform another function. If you want to remember those classes, write them down so you may refer to them later in the session.

    How can I check to make sure my registration worked?

             After registering, go to the menu, select Student Schedule. All the courses you've registered for are labeled "RE"/"Registered." If you put yourself on wait-lists for any classes, these will appear on your schedule labeled "WL"/"Wait-Listed." If you don't see any classes labeled as "WL" you have NOT added yourself to any waitlists.

    Registration Screens

    IMPORTANT NOTE: When navigating the registration screens, DO NOT use the Back or Forward buttons on your browser. Use option links at the top and bottom of each page.

    Register for Classes and Add/Drop Classes:

             See classes you have already registered for in the selected term

             Register for classes by entering CRNs into the Register and Add Class table, then

    click Submit Changes

             See any registration errors that may have occurred

             See total credit hours you have registered for in the selected term

    Look-up classes to add:

             Search for classes that are being offered

             You may search by: Subject, Professor, General Education Attribute, Time of Day (you must ALWAYS have a Subject selected)

    Helpful Hint: The more specific your search, the faster the response.

    Search Outcome:

             Classes that fit your search criteria entered previously will be displayed

             See Days and Times of Classes requested in search

             See number of total seats (Capacity) and the number of seats still available in the class (Actual)

             See Instructor and Location of class

             See General Education Attribute assigned to class on far right of screen

             Register for a class by clicking in the box directly to the left of the CRN and then click the Register button below the table. The Add to Worksheet button will only put the CRN in the table in the Register for Classes and Add Classes screen.

             A "C" to the left of the CRN means the class is closed 

    Change Class Credit:

    If you have registered for a class with variable credit hours and would like to change the number of credit hours, you may do so.

             The variable hours will appear in a box.

             Click in the box and enter the number of hours you desire.

    Helpful Hint: The range of hours will appear to the right of the box. The credit hours you select must fall within this range.

    Registration Fee Assessment:

    View your tuition and fee charges based on your enrollment for the selected term.

    Student Schedule:

    View your schedule in a day/time grid.

    Common Error Messages & How to Handle Them:

    Message

    Problem

    Resolution

    Cannot drop last class

     

     

    You may not leave Hope without notifying the proper offices.

      Get a non-return form from the Registrar's Office if you want to leave Hope.

      If you wish to drop the class in order to add another, do the add before the drop.

    Closed-xxx Waitlisted

     

     

    The class is at its limit.

    There is a waitlist available.

    Put your name on the waitlist. Click

    here to find out how to add your name to a waitlist. You'll receive an e-mail from the Registrar's Office telling you when to check if you got permission to enroll in the class.

    CORQ-xxx

    You must register for a co-requisite class to be taken during the same term as this class.

    Check the Class Schedule for a note on the co-requisite course(s). If problem persists, contact the Registrar's Office.

    CRN does not exist

    The CRN you have entered is not known by the system

    Check the Class Schedule and to find a correct CRN.

    Dept Chair Signature

    Permission from the Department Chairperson is required to register for the course.

    After you receive written permission from the Department Chairperson, come to the Registrar's Office with the permission form.

    Dupl CRSE with Sec xxx

    You have already registered for this course/section.

    Choose a different class to add to your schedule.

    Instructor Signature

    Permission from Instructor is required to register for this course.

    After you receive the written permission of the Instructor, come to the Registrar's Office with the signed permission form.

    Time Conflict

    This section conflicts with another class for which you are already enrolled.

    Choose a different class. Or, if you have faculty permission, come to the Registrar's Office to override the time conflict.

     

    Finding Your Way Through Web Registration

    Registering For Courses That Require Approval or Permission:

    To register for a class that has been flagged for special approval (instructor signature, dept chair signature), come to the Registrar's Office. Please make sure that you bring the signed permission form with you.

    If you are on an off-campus program, please e-mail ADVISING@hope.edu several working days before your registration time. We'll follow up with the appropriate departments so you can get permission to enroll in the class.

    Registering For Variable Credit Hour Classes:

    If a class is listed in the class schedule with a range of hours, 1 to 3, it is a variable credit hour class. To change the hours, follow these steps:

             Register for the class as you normally would. The lowest variable hour will display in the Cred column on your Register for Classes Add/Drop Classes screen.

             If you would like to change the number of credit hours, click on the Change Class Credit Hours button at the bottom of the screen.

             The variable credit hour class will appear on the Change Class Credit Hours screen with a box in the Credit Hours row that will allow you to change the number of hours.

    Checking For Available Seats In A Class:

    To check for available seats in a class, click on the Class Search link.

             Highlight the correct subject and enter the class number, click on the Get Classes button at the bottom of the screen.

             The system will bring up that class. By scrolling to the right you will see: Cap, capacity set by department; Act, actual enrollment at that moment; Rem, remaining seats.

    Helpful Hint: % is a wildcard. If you want to expand your course number search, you can use the wildcard in the course number box. For example: 1% would give you all one-hundred level course numbers for the chosen subject (101, 105, 134.).

    Adding Your Name to a Wait List for a Closed Class:

    When you try to register for a course/section that is fully enrolled, the Registration Errors table under the Status column will say, "CLOSED-xxx WAIT LISTED". You MUST take Action to put yourself on the waitlist. To put yourself on the wait list:

             In the Registration Errors table click on the pull-down menu in the Action column, then

             choose Wait Listed, then

             click on Submit Changes button at the bottom of the screen

    Dropping Classes From Your Schedule:

             To drop a class, go to the Register for Classes and Add/Drop Classes screen

             The classes you're registered for will appear in the Current Schedule section

             Click on the pull-down menu in the Action column

             choose Drop/Delete

             click on Submit Changes button at the bottom of the screen

    Helpful Hint: Be very careful when dropping a class. Other students may be registering at the same time you are. The class may no longer be available later on in your session.

    Printing Your Schedule:

    Your printable schedule will be available immediately. Through the Registration Menu, choose Printable Schedule.

    Helpful Hint: You can print only from Internet Explorer. Netscape Navigator does not allow you to print.

    Registering for a class with an attached (linked) drill, help session, or lab:

    When classes must be taken together, they are linked. Example: a language lecture class may be linked with a language drill class. If you don't register for both classes at the same time, you will receive an error message.

    If classes have been linked, it is noted in the class schedule, "Students must also register for xxx."

    When registering for linked classes, enter all the linked CRNs before you click on Submit Changes.

    Helpful Hint: When you are registering for a class that has a discussion section, make sure you also register for the discussion section.